Returns and Complaints

Returns and complaints regulations of 1 July 2024.*

 *Automatically translated to English, be aware of possible language errors and ambiguities.

DRIP TEAM™ Returns and Complaints Policy
(www.drip-team.com)

RETURNS

1. The buyer has the right to return the goods within 14 calendar days of receipt of the shipment.
2. The Buyer may return the purchased goods only if they do not show any signs of use, have not been damaged or dirty and are complete (have all the elements included in the product, i.e. labels, accessories, as well as the box, which is an integral part of the product).
3. In order for the Buyer to exercise the right to withdraw from the contract, the Buyer must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by sending an unequivocal statement (e.g. a letter sent by post or information sent by e-mail) containing the Order number, first name, last name, address, telephone number, e-mail address, name of the product and price.
4. The return must be appropriately secured to avoid damage to the product.
5. To return goods, complete the RETURN FORM and send it in the parcel together with the returned goods to the following address:

DRIP TEAM BARTOSZ BRZEŹNY
ul. Górna 32a, 48-320 Skoroszyce
Email: store@drip-team.com
Tel.: 537 760 364

6. Shipping costs are borne by the Buyer.
7. The choice of carrier is up to the Buyer. We recommend returning via DPD, DHL, UPS.
8. Refunds will be made within 14 days of receipt of the shipment.
9. In case of any problems with the return, please contact us at the following e-mail address:info@drip-team.com

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

10. In the event of withdrawal from the concluded contract, the Seller shall return to the Buyer all payments received from him, including the costs of delivering the goods (the cheapest possible shipping option from the options selected when purchasing the products, even if the Buyer chose one of the more expensive methods), no later than 14 days from the date on which the Seller was informed of the Buyer's decision to exercise the right to withdraw from the contract.
11. The Seller will refund the payment using the same payment method that was used by the Buyer in the original transaction, unless the Buyer agrees to another solution.
12. If the Seller has not offered to collect the goods from the Buyer himself, he may withhold the refund until he receives the goods.
13. The seller refunds the money after receiving and checking the returned goods.
14. The Buyer is liable for any reduction in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.

 

COMPLAINTS

1. The basis and scope of the Seller’s liability towards the Customer who is a Consumer under the warranty covering physical and legal defects are specified in the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
2. By making use of the warranty, the Consumer may, under the terms set out in the Civil Code:
   1. submit a declaration of price reduction;
   2. in the case of a significant defect - submit a declaration of withdrawal from the contract;
   3. demand the replacement of the item with a defect-free one;
   4. demand removal of the defect.
3. Notification of product defects and submission of an appropriate request can be made via e-mail to the following address:
   info@drip-team.com .
4. In the notification of product defects, you should provide as much information and details as possible regarding the subject of the complaint, the type and date of the irregularity, and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Seller.
5. In order to assess the physical defects of the product, it must be delivered at the Buyer's expense, together with the COMPLAINT FORM to the following address:

DRIP TEAM BARTOSZ BRZEŹNY
ul. Górna 32a, 48-320 Skoroszyce
Email: store@drip-team.com
Tel.: 537 760 364

6. The Product must have all original packaging, markings, labels, accessories and other markings provided by the Seller.
7. The complaint will be considered by the Seller within 14 days.
8. The seller is not liable for defects in the goods:
   1. resulting from the product production technology;
   2. resulting from improper use of the product;
   3. arising from the use of the goods.
9. As a Store, we do not provide a warranty for the products we sell.