FAQ

Frequently Asked Questions

Which size should I choose?

In the case of slippers, one size fits all (universal size). Thanks to the special technology that combines thick layer of plush and adjustable lacing, the slippers stay fitted to every foot and best fit sizes 36-44 (max. insole length 29 cm).
For clothing, exact dimensions are provided on the individual product page.

Do you offer product personalization?

Yes, our Plush Slippers and Keychains can be freely personalized according to different colorways and sneakers models. We always try to fulfill even unusual orders. Contact us and we will definitely come up with something together ;)

Which products are suitable as a gift?

Literally every product available in our store will be perfect as a unique gift for your beloved ones! From our customers' experience, we know that our Plush Slippers are one the best gifts.

What to do if a product on the website is unavailable or sold out?

If a product is unavailable, you can sign up for a notification when it is available again or contact us via Contact tab. We will restore the offer as soon as possible.

How long does the shipping take?

We try to process orders immediately. Shipping to Poland takes about 1-3 business days and international shipping takes about 3-7 days depending on the country of destination.

Do you offer international shipping?

Yes, we offer international shipping to most European countries.
For more information, please see our Shipping Policy.

What payment methods are available?

We offer only the most popular, proven and simple payment methods such as PayPal, Przelewy24, Blik, Google Pay, Apple Pay and card payments.

Can I change or cancel my order after I place it?

It is only possible to cancel or change an order before it is shipped. Please contact us as soon as possible after placing your order if you wish to do so.

Can I return or exchange products if they don't fit?

Yes, you have 14 days to return or exchange products under the condition they are undamaged and in perfect condition. For more information, please see our Returns Policy.

What brand of products are sold?

In our store we offer our own brand products, including those inspired by products from popular streetwear manufacturers.

What materials are the products made of?

Only the highest quality and skin-safe materials are used to produce our accessories and clothes and most of them are partly recycled.

Are the clothes you sell unisex?

Yes, all the products that we're selling are unisex - they fit both women and men.

Do you offer gift cards?

Yes, we offer gift cards for any amount.

Do you have a loyalty program or discounts for regular customers?

Yes, we reward our customers with discounts and
special offers if they subscribe to our newsletter.

Will I get a discount when ordering multiple products?

Yes, when you're buying larger quantities of our products we offer discounts that are automatically calculated in the basket (discounts do not apply to limited offers and cannot be combined with other promotions).

How can I contact customer service?

You can contact us by email, telephone or using the form on the Contact page.