Statute

Online store regulations of 1 July 2024.*
 *Automatically translated to English, be aware of possible language errors and ambiguities.

DRIP TEAM™ Online Store Regulations
(www.drip-team.com)

 

 

CONTENTS:

  • § 1 Definitions
  • § 2 Contact with the Seller
  • § 3 Technical requirements
  • § 4 Shopping in the Store
  • § 5 Payments
  • § 6 Order Fulfillment
  • § 7 Right of withdrawal
  • § 8 Exceptions to the right of withdrawal
  • § 9 Complaints
  • § 10 Extrajudicial methods of handling complaints and pursuing claims
  • § 11 Personal data
  • § 12 Intellectual Property Rights
  • § 13 Reservations

 

§ 1 DEFINITIONS

  • Working days – days from Monday to Friday, excluding public holidays.
  • Customer - a service recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
  • Consumer - a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
  • Buyer – any entity purchasing in the Store.
  • Store - DRIP TEAM™ online store operated by the Seller at www.drip-team.com .
  • Seller - Bartosz Brzeźny conducting business activity DRIP TEAM BARTOSZ BRZEŹNY entered into the Central Register and Information on Business Activity. NIP: 7543352971, REGON: 523027764, address: ul. Ozimska 68/3, Opole 45-370.
  • Account - a free function of the Store (a service provided electronically), thanks to which the Buyer can set up their individual account in the Store, where they have access to their history of Orders in the Store and personal information used to speed up the process of placing an Order in the Store.
  • Order - a declaration of will by the Customer constituting an offer to conclude a product sales agreement with the Seller
  • Regulations - these regulations of the Store.

 

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Ozimska 68/3, Opole 45-370
  2. Email address: info@drip-team.com ; store@drip-team.com
  3. Address for returning goods/complained goods: ul. Górna 32a, Skoroszyce 48-320, Tel. 537 760 364 (telephone number for the courier):

 

§ 3 TECHNICAL REQUIREMENTS

  1. For the Store to function properly, you need a device with Internet access and a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

 

§ 4 SHOPPING IN THE STORE

  1. The DRIP TEAM™ Store sells products via the website www.drip-team.com exclusively to Consumers.
  2. Product prices visible in the Store are gross prices and do not include shipping costs.
  3. The shipping price is calculated before placing the order, after filling in the Customer's delivery address.
  4. In order to place an Order, the Buyer is obliged to select one of the available payment methods and provide the data necessary to complete the Order.
  5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
  6. Placing an Order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Buyer may register in the Store, i.e. create an Account there, or make purchases without registration by providing his/her data with each possible Order.

 

§ 5 PAYMENTS

  1. The Seller enables the Buyer to purchase products via an electronic online payment system or by traditional bank transfer.
  2. The Buyer makes the payment before the Order is processed.
  3. In the case of payment via an electronic internet payment system, the Buyer may make the payment using a payment card, credit card, quick transfer from a selected bank or payment platform, i.e. PayPal or Przelewy24.
  4. The store does not offer cash on delivery.
  5. The product will be shipped after the Seller receives payment.
  6. The Buyer, when making purchases in the Store, accepts the sending of invoices electronically by the Seller. The Buyer has the right to withdraw his acceptance.

 

§ 6 ORDER FULFILLMENT

  1. The time of delivery of the product to the Customer depends on the selected payment method, the time of completing the Order and the time of delivery of the product by the carrier.
  2. The Buyer may select one of the available delivery options before initiating payment for the Order.
  3. The Seller will begin processing and completing the Order after it has been paid for by the Buyer.
  4. In a situation where the Buyer has purchased goods with different delivery times within one order, the order will be fulfilled within the time appropriate for the goods with the longest delivery time.
  5. In exceptional situations, e.g. in the case of simultaneous placing of an order for the same product by several Customers, it may happen that the product will not be available. In such a situation, the Customer will be informed about the impossibility of fulfilling the order within 3 working days from the date of placing the Order.
  6. Countries where delivery is made: Poland, Czech Republic, Germany, Slovakia, Hungary, Austria, Croatia, Latvia, Romania, Slovenia, Belgium, Denmark, Finland, Netherlands, Sweden, Estonia, France, Italy, Portugal, Spain, Greece.
  7. The delivery and order processing times given in the Store are approximate and may be conditioned by various external factors. Products available in the Store are sent no later than the next Business Day from the moment of payment for the Order, while the processing time for an Order at the special request of the Customer is up to 14 days from the moment of payment.
  8. In exceptional cases, if for some reason it is not possible to complete the Order, the Seller has the right to completely cancel the Order. In such a case, the Seller returns the total amount in the same payment method that the Buyer paid (unless another payment method is agreed), and informs the Buyer about the situation via e-mail. The Seller reserves the right to cancel the Order within 7 days of its payment by the Buyer.

 

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The buyer can return the purchased goods only if it does not show any signs of use , has not been damaged or dirty and is complete (it has all the elements included in the product, i.e. labels, accessories, as well as the box, which is an integral part of the product).
  3. The deadline for withdrawal from the contract expires after 14 days from the date on which the Buyer came into possession of the goods or on which a third party other than the carrier and indicated by the Buyer came into possession of the goods.
  4. In order for the Buyer to exercise the right to withdraw from the contract, the Buyer must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by sending an unequivocal statement (e.g. a letter sent by post or information sent by e-mail) containing the Order number, first name, last name, address, telephone number, e-mail address, name of the product and price.
  5. In order to meet the deadline for withdrawal from the contract, the Buyer is obliged to send the product in the return shipment before the deadline for withdrawal from the contract expires.
  6. If the Buyer (being a Consumer) exercises the statutory right to withdraw from the distance sales contract, which results in the fact that the terms of the promotion applicable in the Store are not met, the Buyer is obliged to return the selected promotional product purchased at the promotional gross price applicable in the Store together with the other goods that he returns as part of the withdrawal from the sales contract.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller shall return to the Buyer all payments received from him, including the costs of delivering the goods (the cheapest possible shipping option from the options selected when purchasing the products, even if the Buyer chose one of the more expensive methods), no later than 14 days from the date on which the Seller was informed of the Buyer's decision to exercise the right to withdraw from the contract.
  2. The Seller will refund the payment using the same payment method that was used by the Buyer in the original transaction, unless the Buyer agrees to another solution.
  3. If the Seller has not offered to collect the goods from the Buyer himself, he may withhold the refund until he receives the goods.
  4. The Seller requests that the goods be returned to the address provided in § 2 of the Regulations as soon as possible, no later than 14 days from the day on which the Buyer received the goods. The deadline is met if the Buyer sends the goods back before the expiry of the 14-day period.
  5. The costs of returning the goods are borne by the Buyer.
  6. The seller refunds the money after receiving and checking the returned goods.
  7. The Buyer is liable for any reduction in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.

 

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The right to withdraw from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply in relation to a contract:
  2. where the subject of the provision is a non-prefabricated item, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
  3. in which the subject of the provision is an item outside the basic offer of the Store (a product that cannot be purchased by adding it to the basket in the Store), ordered at the special request of the Customer;
  4. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
  5. where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things;
  6. where the subject of the provision is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has provided the service, the Consumer will lose the right to withdraw from the contract.

 

§ 9 COMPLAINTS

  1. The basis and scope of the Seller’s liability towards the Customer who is a Consumer under the warranty covering physical and legal defects are specified in the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
  2. By making use of the warranty, the Consumer may, under the terms set out in the Civil Code:
    1. submit a declaration of price reduction;
    2. in the case of a significant defect - submit a declaration of withdrawal from the contract;
    3. demand the replacement of the item with a defect-free one;
    4. demand removal of the defect.
  3. Notification of product defects and submission of an appropriate request may be made via e-mail to the address provided in § 2 of the Regulations.
  4. In the notification of product defects, you should provide as much information and details as possible regarding the subject of the complaint, the type and date of the irregularity, and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Seller.
  5. In order to assess the physical defects of the Product, it must be delivered at the Buyer's expense to the address provided in § 2 of the Regulations. The Product must have all original packaging, markings, labels, accessories and other markings provided by the Seller.
  6. The complaint will be considered by the Seller within 14 days.
  7. The seller is not liable for defects in the goods:
    1. resulting from the product production technology;
    2. resulting from improper use of the product;
    3. arising from the use of the goods.
  8. As a Store, we do not provide a warranty for the products we sell.

 

§ 10 OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES

The seller agrees to resolve disputes arising from the sale of goods through mediation. The details are determined directly by the parties to the conflict. The consumer has the option of using out-of-court methods of handling complaints and pursuing claims, including:

    1. filing an application to a permanent consumer arbitration court to resolve a dispute arising from the sales contract;
    2. submitting an application to the provincial inspector of the Trade Inspection in order to initiate mediation proceedings in order to amicably settle the dispute between the Buyer and the Seller;
    3. using the assistance of the municipal consumer ombudsman or a social organization dealing with consumer protection.

Detailed information on out-of-court complaint and claim settlement procedures can be found on the website: http://polubowne.uokik.gov.pl . The consumer also has the option of using the online dispute resolution platform available at: http://ec.europa.eu/consumers/odr . This platform serves to resolve disputes between consumers and traders regarding contractual obligations arising from an online sales contract or an online service contract.

 

§ 11 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's personal data are processed for the following purposes and based on the following legal bases:
    1. conclusion and performance of the contract (Article 6(1)(b) of the GDPR);
    2. fulfilment of tax and accounting obligations (Article 6, paragraph 1, letter c of the GDPR);
    3. defense, investigation or determination of claims related to the contract, which is a legitimate interest pursued by the Seller (Article 6, paragraph 1, letter f of the GDPR);
    4. identification of a returning customer, which is a legitimate interest pursued by the Seller (Article 6, paragraph 1, letter f of the GDPR),
    5. handling inquiries sent by Buyers that do not yet lead to the conclusion of a contract, which is a legitimate interest pursued by the Seller (Article 6, paragraph 1, letter f of the GDPR),
    6. sending the newsletter, after prior consent (Article 6, paragraph 1, letter a of the GDPR).
  3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  4. The Buyer's personal data is stored in the Seller's database for the entire duration of the business activity in order to ensure the possibility of identifying a returning customer, which the Buyer may object to, however, by requesting the removal of their data from the Seller's database. If such an objection is filed before the expiry of the limitation period for claims from the concluded contract, the Seller reserves the right to store the Buyer's data until the expiry of the limitation period for claims. Accounting documentation containing the Buyer's personal data is stored for the period required by law.
  5. The Buyer has the right to request: access to their personal data; their rectification; their deletion; restriction of processing; objecting at any time to the processing of data for reasons related to the Buyer's specific situation.
  6. In order to exercise his/her rights, the Buyer should contact the Seller using the contact details provided in § 2 of the Regulations.
  7. If the Buyer believes that his or her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

 

§ 12 INTELLECTUAL PROPERTY RIGHTS

Persons visiting the Store are informed that the content available on the Store's websites and elements of physical products (e.g. product photos, images of people) are protected by copyright under the Act of 4 February 1994 on copyright and related rights, and the copyright belongs to the Seller.

The Buyer is informed that further distribution of copyrighted content without the consent of the Seller constitutes copyright infringement and may result in civil or criminal liability.

 

§ 13 DISCLAIMERS

  1. The Buyer is prohibited from providing content of an illegal nature.
  2. Each time an order is placed in the Store, it constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the time and purpose of order fulfillment.
  3. Agreements concluded on the basis of the Regulations are concluded in Polish and are subject to Polish law.
  4. The Seller reserves the right to introduce and withdraw offers or promotions and change the prices of products in the Store, provided that the rights acquired by the Buyer before the introduction of changes will not be violated.
  5. In the event of a dispute with a Buyer who is not a Consumer or a privileged entrepreneur, the competent court will be the court having jurisdiction for the Seller's registered office.
  6. Any liability of the Seller towards a Buyer who is not a Consumer or a privileged entrepreneur is excluded, to the extent permitted by law.
  7. Liability under warranty towards the privileged entrepreneur is excluded.